Frequently Asked Questions (FAQs)


What materials are your rings made with?

Our rings are made with 10mm authentic crystal beads and silver, gold, brass-gold, brass, or rose-gold plated, copper-filled, tarnish-resistant wire.

What materials are your crystal necklaces made with?

We use silver, gold, or brass plated, copper-filled, tarnish-resistant wire. All chains are made of nickel-free sterling silver or 12k gold-plated brass. The gold necklaces may tarnish when cared for improperly. 

What materials are the metal necklaces made with?

Please refer to individual product descriptions on metal necklaces for more information on materials used.

What materials are your chokers made with?

Our chokers are made with a variety of sized crystal beads (refer to individual choker product pages for sizes), 100% silk threading and stainless steel clasps and findings. Although they are designed to be tarnish-proof, we still recommend taking proper care of them to ensure a long life.


When will I receive tracking information on my order?

All orders usually ship within 3-5 business days. Tracking information is sent to the e-mail used when placing your order, and should be visible within 3-5 business days of your order being placed. Please refer to our "Shipping Policy" page for further details.

How long will it take for my order to arrive?

Most orders will arrive within 14 days of order placement. However, due to the ongoing COVID-19 pandemic, the United States Postal Service (USPS) and United Postal Service (UPS) are experiencing unprecedented times. With employee shortages and overwhelmed mail rooms, we ask you to be patient with the postal delivery service. If there is an issue with your order, or your order seems to be lost in the mail system, you may be eligible for a full refund. Please refer to our "Returns/Exchanges" page for further details.

How to Care for your Jewelry

Can I wear my jewelry in the shower?

No. We do not recommend wearing your jewelry in the shower or any type of water (pools, oceans, lakes, etc.). Doing so may result in the tarnishing of your jewelry.

How can I prevent my jewelry from tarnishing?

To reduce the chances of your jewelry tarnishing, keep away from water and avoid long exposure to direct sun. Water and high sun exposure may cause metal to tarnish and gemstones to fade in color. We also recommend avoiding wearing your jewelry to bed. 

Order FAQs

What should I do if I messed up my order?

If you made a mistake in placing your order (ex: incorrect address, wrong size, misspelling, etc.), don't worry! Simply head on over to our "Contact Us" page and let us know how we can fix it. You'll receive a response within 72 hours.

If my order arrives damaged or broken, can I get a replacement?

Yes! If your order arrives damaged or broken, head on over to our "Contact Us" page and send us an e-mail with your name, order number, and a picture of the damaged or broken item. You'll receive a response within 72 hours.


Do you offer discounts for your first order?

Yes! If this is your first time placing an order with us, use the code "ITSA10" for 10% off your entire order.